Privacy Policy
Your privacy is very important to us. Drawn up in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act of 2018 (CCPA), our Privacy Policy explains what personal information we have, how we use it, and how you can check and update any personal information we hold about you. For the purposes of this Privacy Policy, “we” refers to iCuvets.Com (Aireka Scientific Co., Ltd).
Why do we collect your personal information?
- To deliver products and services relevant to you
- To improve our products and services and develop new ones
- To help us run and grow our business
Where and when do we get your information?
We collect information when you contact us, and when you use our products and services.
Examples of this would be when you:
- Contact us to ask us something
- Contact us for a quotation
- Make a purchase directly from us – whether via our online checkout option, a purchase order, over the phone, email, or fax
- Enter any promotions, competitions, or prize draws that we carry out
- Visit our website – to browse and engage with our product pages, use our written support guides, or watch our video guides
- Apply for a job with us
If necessary, we may also collect information from publicly available sources (e.g. university websites). For example, to send your order to you, our shipping services require the recipient’s phone number to be included on the shipping invoice. If you have not provided us with a phone number when submitting a purchase order, we may sometimes search online for it so that your items can reach you without any delays.
The type of information we have
Information is collected about you when an order is placed with us or an enquiry is made. Anonymous information on website usage is collected from visitors to our website.
This includes things like who you are, the products you have bought from us, your shipping/billing address(es), the promotions/competitions/prize draws you have participated in, and the jobs you have applied for with us.
How we use this information
Information gathered when an order is placed (or when steps have been taken to enter into a purchasing contract) is used to arrange delivery, process payments (if applicable) and for company record-keeping. If you make an enquiry, then that information is used to respond to the enquiry and for company record-keeping. Each time you visit the website, anonymous analytics information is collected about site usage via Google Analytics. For further information on this, please see the ‘Cookies’ section below.
Storage & processing of information
Disclosure of information to 3rd parties
We do not, and will never sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you. This is in accordance with our legal basis for processing and storing data. A list is available below:
- Companies that do things to get your purchases to you, such as payment service providers (if you make a payment via our online checkout), and delivery companies
- Professional service providers who help us run our business. This includes our web hosting platform(Hostnine.com), our customer relationship manager database software (Zoho), and (if you subscribed to our newsletter our email marketing client (Mailchimp).
Recruitment
When you apply for a job with us, there are 3 stages to our recruitment process.
Stage 1 (Application) – Only HR will have access to the information you submit in your application. If you do not progress past this stage, we won’t keep this information on file unless we have specifically gained your consent to do so.
Stage 2 (Phone Interview) – Only HR and internal recruitment personnel will have access to your contact number. If you do not progress past this stage, we won’t keep your CV & cover letter information on file unless we have specifically gained your consent to do so.
Stage 3 (Face-to-face Interview) – Only HR will keep (on file) all the interviewer notes for 1 year (the legally recommended retention period). If you do not progress past this stage, we won’t keep your CV & cover letter on file unless we have specifically gained your consent to do so.
Regardless of whether you’ve included the contact details of your references, we will always contact you first for confirmation before getting in touch with your references.
Marketing
If you have said that we can, we will send you marketing emails to keep you aware of what we’re up to and to help you see and find our products. Typically, this includes our monthly email newsletters about similar products or services (e.g. new support guides, company news). You will always have the option to unsubscribe from these emails at any time, simply by clicking the “Unsubscribe” button located at the bottom of each email newsletter.
If you make a purchase through our online checkout facility, you will have the opportunity to opt in or out of this. If you wish to opt out of marketing emails at any other time, you can get in touch with the iCuvets.Com office (please see the “Contact Us” section).
The rights you have regarding your information
- Under the GDPRand CCPA, you have a lot of rights when it comes to your personal information:
- The right to be informed about how your personal information is being used (like how this policy explains things!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop email marketing messages (which you can do either by clicking the “Unsubscribe” link in all marketing emails from us, or by emailing sales@co) and to withdraw consent for other consent-based processing at any time
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Cookies
Like the majority of websites on the Internet, iCuvets.Com uses cookies for a variety of purposes. Cookies are text-only pieces of information that a website transfers to a visitor’s local storage or other web-browsing device for record-keeping purposes. We use cookies to help improve your use of the website more convenient by remembering important information (such as saved items in your cart, or preferred currency choice), for analytics, and for marketing.
This website is built with wordpress.org. They provide us with an online e-commerce platform which allows us to sell our products to you. The vast majority of cookies on our website are provided by them.
On our site, we also use cookies that are a part of Google Analytics. They allow us to collect anonymous information on website traffic. The information is then used to monitor site performance and develop the site to better suit users’ needs. We cannot identify you personally from this information, so you will remain anonymous. Information on location, pages visited etc., are all reported independently so that an individual user can never be traced or identified.
More detailed information on the types of cookies that Google Analytics uses is available here. It is possible to opt out of the tracking by Google Analytics across all websites that use this facility by following this link http://tools.google.com/dlpage/gaoptout.
We also use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
How to manage your cookie preferences
For more information on how to delete, allow/block cookies, or manage preferences for certain websites (including iCuvets.Com website), you can check out the following websites depending on your web browser:
Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
Opera: https://www.opera.com/help/tutorials/security/privacy/
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
If your web browser is not listed here, information on how to manage cookie preferences in your specific browser can be found by simply doing a quick search online.
Other websites
Please note that the iCuvets.Com privacy policy is only applicable to data collected on this website. You will need to review the privacy policy for each external website that we link to. We are not responsible for the privacy policy of these other websites.
Changes to our privacy policy
This privacy policy will be reviewed regularly. To monitor changes please check back to this page regularly. Last updated 04/04/2020.
Contact us
If you have any queries about our privacy policy or any of your personal data that we hold, you can contact us by phone, email or fax. Please note that our operating hours are 9.00am – 6.00pm Hong Time tim.
- Phone: +852 6953 0706
- Email: sales@icuvets.com